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Solution Consultant D365 CRM
at AIT - Arctic Information Technology, Inc
Minneapolis, MN

Solution Consultant D365 CRM
at AIT - Arctic Information Technology, Inc
Minneapolis, MN

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JOB SUMMARY: The Solution Consultant- D365 (CRM) will utilize best practices and methodologies to implement and maintain Microsoft Dynamics 365 (CRM) for our clients. This position will be expected to accomplish a full range of implementation duties from business requirements gathering and configuration to testing, training, and client support both independently and as part of a team. This position is client facing and must excel in customer engagement and strive to provide high quality services.

* Learn, utilize, and promote the Arctic IT's Development Best Practices and Implementation Methodology.
* Leads client meetings to gather business requirements and assist with designing solutions that meets the requirements.
* Perform gap analysis from requirements gathered to solution proposed.
* Work with team members and independently to document and configure Microsoft Dynamics 365 (CRM) and key third-party products. This work would include: basic CRM configuration, forms, views, business rules, security configuration, workflows, etc.
* Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation.
* Utilize Azure DevOps to track outstanding tasks and following the Arctic IT development process.
* Lead in all tasks relating to feature testing, solution testing, and user acceptance testing.
* Perform end user training for clients in one-on-one, webinar, and classroom style settings.
* Provides application support for clients.
* Provides escalation support for help desk. 
* Works with management to keep projects on schedule and recommend actions needed to meet deadlines.
* Performs demonstrations of solutions to clients, as required.
* Supports Practice Manager and Senior Solution Consultants with various duties.
* Maintains currency on level of professional/technical knowledge.


* Bachelor's degree in Business, Computer Science or other related field
* 3+ years of Dynamics 365 (CRM) experience with a solid understanding of CRM entity and Object Model with a strong consulting background
* Strong client presence with the ability to listen to client's requirements and guide solution to fit the scope of work
* Currently certified in Dynamics CRM 2016 or higher
* Experience with Microsoft Visual Studio including Team Foundation Server or equivalent source control system
* Working knowledge of common project implementation methodologies and best practices
* Valid driver's license and insurance
* Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process

* Technical experience with:
o Microsoft Dynamics CRM object model
o JavaScript
o FetchXML
o MS SQL including scripting
o C# Plug-in development
* Experience upgrading Dynamics 365 (CRM) for previous versions to newer releases
* Experience with Dynamics 365 (CRM) Online and/or hosted solutions
* Skills in Microsoft SQL server, including SSRS and SSIS a strong plus

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Travel is required and varies around 25%.

PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state
The EEO is the Law poster is available here.
Please contact Sharon Miller at 907-261-9507 or smiller@arcticit.com with any questions.

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