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Patient Service Rep
at Advocate Health Care
Chicago/Lakeview, IL

Patient Service Rep
at Advocate Health Care
Chicago/Lakeview, IL

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TITLE: Patient Service Rep
DEPT: Family Practice - Advocate Medical Group
LOCATION: Chicago 4600 N.  Ravenswood Chicago, IL
HOURS:Rotate one late evening and Saturdays

Monday 8:00 am - 5:00 pm

Tuesday, Wednesday & Thursday 7:00 am -7:00 pm

Friday 8:00 am - 5:00 pm

Saturday 8:00 am -12:00 pm


FTE: 0.8  Part-time A 


Position Requirements:
High school diploma or equivalent.
1~2 years in a medical setting or equivalent.
2~3 years of customer service experience in a high volume, multiple task, high stress environment.
Experience handling difficult callers, customers and patients.
Basic knowledge of managed care and commercial insurance.
Basic knowledge of medical terminology and billing and coding practices.
Excellent communication and customer service skills.
Demonstrates excellent ability to establish and maintain effective personal relationships.
Comprehensive ability to conceptualize and follow office policies and procedures.
Ability to handle stressful situations.
Able to function in a high~volume, multiple task environment producing quality work.
Able to work independently and problem solve.
Strong interpersonal and telephone communication skills.
Solid PC skills.
Working knowledge of automated appointment scheduling
None Demonstrates tact and good judgment.
Mature, motivated, decisive and flexible.
Professional demeanor.
Ability to work in a diverse professional and patient population.
Ability to work under stressful conditions and with demanding customers.
Occasional evenings and weekends.
Bilingual in Spanish preferred.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.

To provide efficient and quality work, excellent customer service and physician and practice support through a variety of office duties. To maximize practice revenues by following appointed hospital policies and procedures. Responsibilities include: appointment scheduling, appointment registration, review of encounter forms for compliancy and accuracy, billing cycle functions, medical records, filing duties and other prescribed projects.

Scheduling: General and Financial
Registration: General and Financial

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