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HR Service Center Representative
at TJX Companies, Inc.
Marlborough, MA

HR Service Center Representative
at TJX Companies, Inc.
Marlborough, MA

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Success is always in style at TJX, a Fortune 100 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra and Homesense.



Title: : Human Resource Service Center Representative


Job Summary:

Serves as a primary resource for associates contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with TJX, State, and Federal guidelines. Inquiries are including, but not limited to, benefits, paid time off, navigation and processing assistance in TJX HR systems, and verifications of employment. Develops a working knowledge of HR policies and procedures through processing of data and responding to phone inquiries.  All inquiries are to be documented and the majority resolved at first pass to enhance the customer experience. In some cases, issues may be escalated to internal resources, including Specialists, SMEs, COEs and HRBPs for further research and resolution. Expectations are that Reps will be on phones for 100% of their day.


Areas of Responsibility:

  • Responds to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment.
  • Process changes in Oracle including personal information, assignment information, and benefit changes.
  • Assists Associates and Managers navigate through Oracle self-service and Talent Management System.
  • Documents summary details into call tracking system (Service Now) and escalates complex calls for resolution.
  • Comply with all TJX, State,
    City: and Federal regulations including ERISA, Paid Sick Time Policies
  • Reviews policies, procedures & internal resource materials through work experience to develop knowledge of all subjects handled by HR Shared Services.
  • Process Verifications of Employment/Income not handled by The Work Number.



  • 1-2 years of related experience
  • Must be comfortable taking calls all day
  • Ability to work in a fast-paced environment
  • High School Diploma or equivalent experience, Bachelor Degree preferred
  • Excellent communication, organizational and interpersonal skills
  • Excellent customer service and follow-through skills
  • Ability to multi-task and maintain confidentiality
  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)


Specific Job/Skills that could prepare an individual for this job:

  • Customer service experience/experience working in a call center environment
  • Knowledge of HR policies, procedures, and systems
  • Experience with handling difficult callers/situations
  • Experience with working on a team




At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed.


Discover Different. Apply today!


In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough  || MA

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