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Business Analysis Specialist at Amdocs, Inc. in Philadelphia, PA

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Job ID: 57209 

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.


As part of the expansion of its digital play, Amdocs recently acquired Brite:Bill. Brite:Bill's design-led, user-experience experts turn the customer bill into a unique, customer-centric engagement channel. Brite:Bill’s technology and services transform invoices into a personalized, digital, interactive billing experience in the channel of the customer’s choice. The customized and engaging design reduces customer confusion around the bill, thereby cutting service provider costs around inbound inquiries, and also provides an engagement opportunity for service providers to promote new services.

In one sentence

The business/ systems analysis specialist has a broad and deep knowledge of customers' business environments, operations, relevant regulatory, compliance and governance frameworks as well as industry standard processes, key trends, customer segments and lines of businesses. He/ she leverage this knowledge and experience to advise on, gather and define business and system requirements and processes that best reflect customer needs, based on product capabilities and best practices.

What will your job look like?

  • Act as a trusted advisor to the customer; Advise on, gather and define current and future business requirements that best reflect customer needs, based on product capabilities and best practices, ensuring high business value and influencing the interconnections between the business processes, technology, data and people.
  • Lead the customer to optimal solution, see the overall picture while maintaining a level of detail appropriate to the context; Leverage deep business and technology knowledge and experience, using this experience and intuition to identify requirements, assess capability gaps and propose possible solution approach and/ or new capabilities that the project, iteration or work effort should deliver.
  • Interface and hold strong relationship with the customer IT and business stakeholder group at the most senior levels of the organization and is familiar with customer IT plans, budget and business roadmaps.
  • Lead E2E solution domain and take full responsibility for own work; Lead the work of other internal or external BAs and users (indirectly/ matrix); May provide quality review of BAs work to ensure that the business analysis work is of sufficient quality to meet solution objectives and deliver business value; Manage requirements traceability and prioritization.
  • Collaborate with project/ line / solution manager on the planning and estimation of BA activities; Monitor BA activities, develop and manage requirements management plan, ; Serve as the internal business analysis expert.
  • Typically work with high level of ambiguity, complexity and enterprise reach; Deal with complex domains holistically, demonstrating confident decision-making; Bring stakeholders group to consensus through successful negotiations with a deep understanding of the business needs, processes, stakeholders motivations, politics and impacts to the organization.
  • Responsible for developing and managing practices and standards and IP within the unit/ organization. May lead a community/ center of competency or practice;
  • Develop the standards that the organization upholds for business and system analysis work and ensure that the standards are upheld in the organization.
  • Leads and facilitates stakeholder groups and sessions, effectively using elicitation techniques to accurately elicit out requirements, uncover required information, form and ask probing questions and resolve solution design issues; Perform demonstrations of E2E solution.
  • Specialize in and use business process modeling, analysis and design tools to identify and develop the required E2E business processes, assessing the impact of these processes on overall solution, systems and operations.
  • Contribute to business development activities, bringing in new business opportunities, and supporting new sales.

All you need is...

  • Computer Science Degree or Industrial Engineering & Management - Information System
  • 10 years' of experience in telecom industry and/or IT, with at least 5 years practical experience in business / system analysis, working with customer on requirement and business processes definition, in a variety of complex situations.                                     
  • Customer-facing experience: Ability to lead and facilitate sessions, resolve conflicts and present solution using various methods (presentations, demos, business processes etc.)
  • Wide knowledge & experience in set of products & master in E2E Business processes at least in one, if not most business domains.
  • Wide experience in stakeholder/ client management.            

Why you will love this job?

  • You will be able to use your specific insights and deep knowledge of customers’ business environments to influence decisions impacting customer to optimal solution design.
  • You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
  • You will have the opportunity to work in multinational environment for the global market leader in its field


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